Health Insurance Daily

Better Communication Benefits Open Enrollment

Many employers are concerned about communication challenges during open enrollment season, while employees are most concerned with the growing complexity of the benefits enrollment process, according to a new poll from Watson Wyatt.

Sixty-three percent of the 67 organizations surveyed rank employee communications as a top challenge in the recent enrollment season. Another 36% cite fully engaging employees as a chief challenge.

“Annual enrollment has changed significantly at most companies,” notes Jeri Stepman, Watson Wyatt’s national leader for health and welfare administration. “It’s moved from a transactional or registration-like process, where the goal has been to automate and to increase efficiency, to an engagement and decision-support process, where the goal is to engage employees as benefits consumers.”

Information provided by BenefitNews 2-1-07

posted by Mike @ 2:08 PM